Do you accept international orders?

Yes. We accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.

My payment was declined, what should I do?

Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.

Will the Blu-ray be region free?

Yes, the Blu-ray will be region free

Will the documentary have subtitles?

Yes, the film with come with English and Spanish subtitles.

Why are you crowdfunding this project?

Aliens Expanded is not just about the end result of an amazing documentary; a lot of the value for backers is derived from participating in the journey to get there. Crowdfunding makes these unique projects viable and creates an opportunity for superfans to get involved in the development and experience of being part of Alien Expanded. At CREATORVC, we call it ‘Collaborative Entertainment.’

When will I receive my copy?

This is a crowdfunding campaign to fund the production of Aliens Expanded. Events related to the year-long experience will start in November 2022 but physical items will be shipped after production. Backers are expected to be able to stream the documentary in October 2023. We anticipate physical items will ship in December 2023.

What is your refund policy?

We offer a 14-day money-back guarantee from your date of purchase. After this, money raised by the campaign is allocated to the production budget and refunds will not be available. In the event of a problem with shipping where ourselves or one of our partners is at fault (such as a damaged package) we will send out replacements.

When will shipping be charged?

Shipping is charged at the point of fulfilment (estimated Oct. 2023). In the current economic climate, shipping costs are fluctuating and hard to predict. Delaying payment for shipping benefits both sides as we avoid overcharging (bad for you) and undercharging (bad for our documentary budget).

How much will shipping be?

Shipping will be charged at cost (your shipping cost will be the price we pay and we will not make profit on it). We currently expect shipping prices to be $10.50 for domestic (US) and $18.75 for international orders.

Will there be a DVD option?

We are not producing a DVD version of Aliens Expanded. Producing physical media is prohibitively expensive at lower volumes, and after surveying ALIENS fans, there wasn't enough demand to make the option viable.

What can I put as my username in the credits?

Names in the credits are limited to 28 characters. We don’t accept bad language, racial, or sexual terms. You can include your online handle or the name of your website/blog/channel if you wish to and it fits within your 28 characters.

How will I access the live streams?

Our exclusive backer-only ALIENS Cast/Crew live stream will be hosted via our Youtube channel. Live and interactive hangouts with the Production team will take place on Zoom.

Backers will be notified via email ahead of time, please whitelist no-reply@creatorvc.com, codes@creatorvc.com, orders@creatorvc.com and ​​tracking@acutrack.info (here is a guide) to ensure you can receive our emails.

Do you have a Discord?

Yes! Join our Discord here

My question isn’t answered here - what should I do?

Please contact support@creatorvc.com for other questions