FAQ
Do you accept international orders?
Yes. We accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.
My payment was declined, what should I do?
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.
What is the format of the digital version?
The digital version of the movie will be MP4 (no DRM), 1080 video resolution (HD).
Will the Blu-ray be region free?
Yes, the Blu-ray will be region free
When will I receive my copy?
Your items will be sent after we have put all the names in the credits. Digital items will be sent out in June 2024 and physical items in July 2024.
What is your refund policy?
We offer a 14-day money-back guarantee from your date of purchase. In the event of a problem with shipping where ourselves or one of our partners is at fault (such as a damaged package) we will send out replacements.
When will shipping be charged?
Shipping is charged at the point of fulfillment at cost (your shipping cost will be the price we pay and we will not make profit on it). In the current economic climate, shipping costs are fluctuating and hard to predict. Delaying payment for shipping benefits both sides as we avoid overcharging (bad for you) and undercharging (bad for our documentary budget).
How much is shipping?
We expect shipping prices to be $13 for domestic (US), $20 for international orders without a t-shirt, and $25 for international orders which include a t-shirt.
Is there a DVD option?
We are not producing a DVD version of Aliens Expanded. Producing physical media is prohibitively expensive at lower volumes, and after surveying ALIENS fans, there wasn't enough demand to make the option viable.
What can I put as my username in the credits?
Names in the credits are limited to 28 characters. We don’t accept bad language, racial, or sexual terms. You can include your online handle or the name of your website/blog/channel if you wish to and it fits within your 28 characters.
Do you have a Discord?
My question isn’t answered here - what should I do?
Please contact support@creatorvc.com for other questions